Due to high appointment volumes and low cancellation rates, we strongly recommend pre-booking your next appointment (or more) to ensure you are able to arrange for a timely and appropriately booked service appointment. It is not unusual for appointment to be heavily booked for more than 2-3 weeks into the future.
To ensure you look your best and keep your shape and/or color range from 4 to 6 weeks from your last visit for most services including hair cut, hair color & highlights from 8-12 weeks. Your hair grows about 1/2 inch per month (faster in the summer) and by 4 weeks, your shape is starting to loss its shape and your color is starting to fade. If you forget, call last minute, week of, or even more difficult…reschedule a current appointment, now your hair is definitely grown out and you probably won’t be getting a slot until 7 or 8 weeks from your last appointment. For most people, that’s just too long and roots look bad and cuts look busted and you feel even more busted because of it.
Pre-schedule your reservation no later that 4 weeks from your last visit. What a difference it makes in saving on addition costs, due to additional processes/product, and ensuring your availability is met. Also, please be sure to be specific about the types of services you’re scheduling for and your hair type, as some details can dramatically increase the time/effort and price for some services. Service rates are based on time, labor and product usage…and trust us, as low maintenance as we are, operating costs are high.
RESERVATION CHECK IN-
Please check in for your appointment on time, if not about 10 minutes early, so that we may properly prepare for your service and get you out a.s.a.p. looking and feeling your best.
If for any reason you cannot arrive on time, please call 248-906-3200 or email firstname.lastname@example.org and let us know your estimated time of arrival. Based upon that information, we can accurately figure out if there will be enough time to accommodate your original appointment or if it needs modification or possible rescheduling. There is no discount given if part of a service may not be provided due to new time constraints brought on by your late arrival or appointment modifications. For example, you ultimately arrive 15 minutes late for your appointment, for whatever reason, you may be told that there is time to cut but not to blow your hair dry before the next client’s appointment and you will still be charged a full haircut price of $55. Another common issue- arriving just 5-10 late for a men’s cut could likely require a reschedule as appointments are booked for 30min, and there just isn’t time to provide a thorough service before the next appointment should begin.
MODIFYING OR CANCELING AN APPOINTMENT-
If you cannot keep your originally scheduled appointment at all, for any reason, including all of the services scheduled, we ask that you call and cancel in person or by leaving a message on our voicemail 248-906-3200, no less than 2 full days prior to your appointment.
If for any reason you cannot reschedule or cancel your appointment in no less than 2 business days from the scheduled date, we ask that you pay for 50% of the originally scheduled services to book any other services with the Studio. On occasion, at our will and sole discretion, based upon circumstance and historical patronage, we may allow you to immediately reschedule your appointment in lieu of the cancellation fee.
If, however, you are rescheduled due to your Image Consultant's illness, you will be given 10% off your rescheduled service as our way of saying “sorry to have to reschedule on you last minute…I know your time is valuable”.
No Call/No Shows are a NO! NO! Clients who do not show up for an appointment will be added to our “Do Not Book” list until 50% of the originally scheduled services to book any other services at our Studio.
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